Back to Job Openings

Service Specialist, Security

Houston, TX

Dallas, TX

Under general supervision, this position is responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out service contract responsibilities and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed electronic security systems and the installation of small or less complex projects.

Principal Duties

  • Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary
  • Identifies and resolves problems for most types of service calls
  • Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking
  • May provide custom systems integrations, detailed systems upgrade planning and execution, system audits and consultation, and/or database management and manipulation
  • Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software
  • Provides technical support to end users and team members when applicable
  • Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company


  • Associate’s degree in Electronics preferred
  • Minimum of three (3) years of previous, relevant field service experience
  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
  • Solid technical skills and experience related to electronic security systems
  • Programming skills and proven ability to troubleshoot problems and look for solutions


  • Health + Life Insurance

    DAC offers a cost-effective, comprehensive package of medical, dental and vision options for all employees. Employees are also eligible for company-provided and buy-up disability and life insurance options.

  • Paid Time Off

    DAC provides paid time off for all employees with escalating accruals for tenure.

  • Profit Sharing

    Our success is based on the hard work of our people, and we provide a profit sharing program to reward them.

  • Retirement Savings

    We provide a 401K retirement savings program supported by a leading, global financial services firm, with matching company contributions.

  • Supplemental Insurance

    In addition to traditional insurance, DAC has collaborated with industry leading partners to provide employees supplemental options for life and health insurance.

  • Tuition Reimbursement

    We encourage our people to excel in their careers and offer an education reimbursement program to support their growth.