Back to Job Openings

Service Support Specialist

Houston, TX

Principal Duties

  • Responds to a variety of customer service calls and emails on a timely basis
  • Completes accurate and detailed service reports for customer and DAC in a timely manner to allow for accurate invoicing and job cost tracking
  • Provide remote technical support to the end user and team members to assist in troubleshooting installed BAS and security systems
  • Identifies and resolves problems for most types of service calls or quickly escalates the call to the next tier
  • Uses well-developed troubleshooting skills to isolate and repair problems in malfunctioning equipment or software
  • Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company

Qualifications

  • Minimum of three (3) years of previous, relevant experience
  • Competent with using and troubleshooting Microsoft Windows and Microsoft Office software
  • Strong knowledge of networking and the ability to troubleshoot network devices
  • Familiarity with building automation systems and the basics of DDC systems and installations
  • Strong verbal and written communication skills
  • Ability to problem solve independently, escalating appropriately to ensure timely resolution of issues
  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
  • Understanding of basic programming structures and syntax (any language) is preferred

Benefits

  • Tuition Reimbursement

    We encourage our people to excel in their careers and offer an education reimbursement program to support their growth.

  • Supplemental Insurance

    In addition to traditional insurance, DAC has collaborated with industry leading partners to provide employees supplemental options for life and health insurance.

  • Retirement Savings

    We provide a 401K retirement savings program supported by a leading, global financial services firm, with matching company contributions.

  • Profit Sharing

    Our success is based on the hard work of our people, and we provide a profit sharing program to reward them.

  • Paid Time Off

    DAC provides paid time off for all employees with escalating accruals for tenure.

  • Health + Life Insurance

    DAC offers a cost-effective, comprehensive package of medical, dental and vision options for all employees. Employees are also eligible for company-provided and buy-up disability and life insurance options.