Service Manager

Service Manager Position Responsibilities

• Oversees all elements of job and contract management, including manpower scheduling, material procurement and/or cost control. Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction. The position may be office-based or field-based. 
• Responsible for maximizing safety and quality assurance on all assigned projects. 
• Maintains good customer relations, including prompt response to customer requests and maintains frequent customer contact. Conducts annual customer satisfaction surveys to measure and track customer satisfaction levels. 
• Responsible for the administration of jobsite services, and/or colleagues who support estimating, pricing, quoting, order processing, payroll processing, service billings and collections. Carefully monitors all financial aspects at each step of the project (costing, invoicing, billing time, revenue, margins, etc.). 
• In collaboration with Sales, ensures timely contract renewal process is in place. Cultivates and maintains existing accounts and actively pursues new service and system expansion opportunities with existing service base. Ensures renewals for expiring contracts for accounts without an assigned Service Account Manager. 
• Effectively communicates project requirements to project team and wider organization as and when required, and maintains accurate and up-to-date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports. 
• Supervises colleagues in a manner that maintains morale, skills proficiency and productivity. Recruit and hire colleagues as required. May perform limited range of managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management; project budget. May oversee subcontractor selection process and performance. 
• Performs other duties and responsibilities as requested or required. 

Service Manager Qualifications

• High School Diploma required.
• Two-year degree in a related field or equivalent experience preferred.
• Bachelor's degree desirable.
• Established experience in administration, business, or management.
• Developing project management experience in a technical environment (building automation systems, fire alarm systems, and/or electronic security systems).
• Leadership Orientation - Actively seeks ways in which to act as a role model - guide develop and mentor others within the department.
• Customer Focus - Maintaining awareness of and seeking to advocate for the customer's needs and wants.
• Excelled communication skills, both oral and written; high level of professionalism.
• Initiative - Engages in proactive behavior and looks for service opportunities.
• Adaptability - Responds effectively to situations, information, or urgent changes.
• Advanced financial analytical skills, including cost control (e.g. gross margin calculations).
• Excelled Microsoft Outlook, Project, Excel, Word, and PowerPoint skills.
• Strong team building and facilitation skills.