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Service Specialist, Security

Houston, TX

Dallas, TX

Service Specialist, Security Position Responsibilities

  • Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs small projects as necessary.
  • Identifies and resolves problems for most types of service calls.
  • Completes accurate and detailed service reports for customers and DAC in a timely manner to allow for accurate invoicing and job cost tracking.
  • May provide custom systems integrations, detailed systems upgrade planning, and execution, system audits and consultation, and/or database management and manipulation.
  • Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • Provides technical support to end-users and team members when applicable.
  • Communicates with and works with the other members of the team consistently to improve overall operations of the Service Department and company.

Service Specialist, Security Qualifications

  • Associate’s degree in Electronics preferred
  • Minimum of three (3) years of previous, relevant field service experience
  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
  • Solid technical skills and experience related to electronic security systems
  • Programming skills and proven ability to troubleshoot problems and look for solutions


  • Health + Life Insurance

    DAC offers a cost-effective, comprehensive package of medical, dental and vision options for all employees. Employees are also eligible for company-provided and buy-up disability and life insurance options.

  • Paid Time Off

    DAC provides paid time off for all employees with escalating accruals for tenure.

  • Profit Sharing

    Our success is based on the hard work of our people, and we provide a profit sharing program to reward them.

  • Retirement Savings

    We provide a 401K retirement savings program supported by a leading, global financial services firm, with matching company contributions.

  • Supplemental Insurance

    In addition to traditional insurance, DAC has collaborated with industry leading partners to provide employees supplemental options for life and health insurance.

  • Professional Development

    We encourage our people to excel in their careers and offer a reimbursement program to support their education, certifications and professional growth.