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Service Manager, HVAC

Houston, TX

Principal Duties

  • Lead HVAC project development and customer-facing activities throughout Houston and surrounding area.  Meet with existing and new clients to review services and project delivery methodologies that the company offers.  Develop relationships with key facility owners and operators for opportunities to bid and negotiate HVAC projects.  Help develop, promote, sell and deliver a consistent HVAC offering for DAC.
  •  Maintain costs, schedule and quality of HVAC project execution on various related HVAC projects in the Houston area. Efficiently manage project budgets, proactively control project finances and communicate with internal and external customers regularly.
  •  Department development including recruiting, compensation, training, management, client relations, financial accountability, process deployment and development of a scalable/repeatable model for mechanical services operations.
  •  Proactively communicates project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction. Maintains good customer relations, includes prompt response to customer requests and maintains frequent customer contact. Conducts annual customer satisfaction surveys to measure and track customer satisfaction levels.
  •  Responsible for maximizing safety and quality assurance on all assigned projects.
  •  In collaboration with Sales, ensures timely contract renewal process is in place. Cultivates and maintains existing accounts and actively pursues new service and system expansion opportunities with existing service base. Ensures renewals for expiring contracts for accounts without an assigned Service Account Manager.
  •  Effectively communicates project requirements to project team and wider organization as and when required and maintains accurate and up to date records of job status, job changes, material flow and other control records necessary for processing of internal and external reports.
  •  Supervises colleagues in a manner that maintains morale, skills proficiency and productivity.
  •  May perform limited range of managerial responsibilities including but not limited to mentoring, coaching and developing colleagues, planning, assigning and directing work and performance.
  •  Develop and maintain subcontractor relationships for resources provide redundancy and additional service offering to our clients. 
  •  Oversee all internally performed and subcontracted HVAC installation and service.
  • Performs other duties and responsibilities as requested or required.

Qualifications

  • Minimum 5 years in a Service Management role, with a proven track record of year over year department growth.  Consideration will be given to candidates with strong project management and sales experience.
  • Leadership Orientation – Actively seeks ways in which to act as a role model - guide, develop and mentor others within the department
  • Customer Focus – Maintaining awareness of and seeking to be an advocate for the needs and wants of the customer
  • Excellent communication skills both oral and written; high level of professionalism
  • Initiative – Engages in proactive behavior and looks for service opportunities
  • Adaptability – Responds effectively to changes in situation, information or urgency
  • Advanced financial analytical skills including cost control (e.g. gross margin calculations)
  • Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills
  • Strong team building and facilitation skills
  • Developed project management experience in a technical environment (HVAC)
  • Established experience in administration, business or management
  • Bachelor’s degree (preferred)

Benefits

  • Supplemental Insurance

    In addition to traditional insurance, DAC has collaborated with industry leading partners to provide employees supplemental options for life and health insurance.

  • Retirement Savings

    We provide a 401K retirement savings program supported by a leading, global financial services firm, with matching company contributions.

  • Profit Sharing

    Our success is based on the hard work of our people, and we provide a profit sharing program to reward them.

  • Paid Time Off

    DAC provides paid time off for all employees with escalating accruals for tenure.

  • Health + Life Insurance

    DAC offers a cost-effective, comprehensive package of medical, dental and vision options for all employees. Employees are also eligible for company-provided and buy-up disability and life insurance options.

  • Tuition Reimbursement

    We encourage our people to excel in their careers and offer an education reimbursement program to support their growth.